F.A.Q's

When did Wishaholic company established?

We launched Wishaholic on November 1st, 2010

Do I have to pay for Shipping and handling ?

No, all the shipping and handling is on us. 

 

Do you have a customer service I can get in touch with?

We ask that all customer service inquiries be submitted in writing to support@wishaholicfitness.com so that we can better assist you. 

How long will it take to receive my order within the U.S.?

All orders will take approximately 3-5 business days to process. Delivery within the United States takes approximately 7-20 business days after processing. Kindly note that the delivery time will vary during holidays or limited edition launches.

How long will it take to receive my international order?

All orders will take approximately 3-5 business days to process. International delivery takes approximately 14-30 business days to carry out.

Kindly note that the delivery time will vary during holidays or limited edition launches.

Will I be notified when my order is shipped?

Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out. 

What is your return policy?

You can return or exchange any merchandise for up to 60 days after the delivery date.

We believe in our products so much that we offer a 60 day No-Hassle refund or exchange policy. If you're unhappy about your purchase, send us the product back and we'll refund your money immediately or send you a replacement.

If you interested in exchange send us an email with a link to the product you're interested in.  

Clearance and sale items may have restrictions on returns, please refer to the product descriptions for more information. 

I received the incorrect item. What should I do?

If you received the incorrect item please email us at support@wishaholic.com, and for domestic orders we will provide you with a prepaid return shipping label. Once we receive the return, we will send you the correct item as soon as possible!

I received a damaged item. What should I do?

In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 14 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to support@wishaholic.com. If the case is deemed valid, Wishaholic will cover related cost to deliver a replacement.

After 60 days of receiving the item, buyers can no longer request for item replacement for any reason.

What forms of payment do you accept?

We currently accept PayPal and all major credit/debit cards! You do not need to have a PayPal account to pay.

Will my card be charged when I order?

All customers are charged at the time of purchase as this is how our website platform functions. We apologise for any inconvenience.

When I place an item in my cart or wish-list, is it reserved for any period of time?

Placing an available item in your shopping cart and/or wish-list does not reserve that item.

Available inventory is only assigned to your order after you place your order and receive an e-mail confirmation that we've received your order.